How to: Set up Communication Access Realtime Translation (CART) services

Communication Access Realtime Translation (CART) services provide a high-quality, realtime transcript that makes a live event accessible for people who are Deaf, hard of hearing or have visual processing disorders. CART involves a professional transcriptionist quickly and accurately converting speech to text to produce a live transcript. It’s a common accommodation, but one that the university currently requires the event-holder to arrange and pay for.

If you know your event will include someone who would benefit from this service, hire a CART provider.

Finding a provider

CART and videoconferencing

The university’s accessibility site includes a guide on videoconferencing and more information about CART services, including a matrix of tools and their compatibility with live captioning.

Best practices

  • Share meeting materials (slide deck, participant names) with the provider beforehand.
  • When it’s your turn to speak, identify yourself first. (i.e. “This is Amy”).
  • Speak clearly
  • Don’t talk over people or interrupt

Setting CART provider as live transcription in Zoom

You must be the meeting host to set the CART provider as the closed captioner.

  1. Arrange for the CART provider to join the meeting 10 or 15 minutes early.
  2. Select “Set up manual captioner” from the Closed Captions menu and turn the “Enable manual captioner” option on.
  3. Go to the Participants view
  4. Find the CART provider and click the “More” button.
  5. Select “Assign to type Closed Captions”